Privacy Policy
Last updated: January 2026
Risk Disclaimer
Crypto assets are volatile and carry risk. Users trade at their own discretion. FirstFlip does not guarantee profits.
1. Information We Collect
We collect information you provide directly to us, including:
- Personal identification: Full name, date of birth, nationality
- Contact information: Email address, phone number, address
- Identity documents: Government-issued ID, passport, utility bills
- Financial information: Bank account details, transaction history
- Device information: IP address, browser type, operating system
- Usage data: How you interact with our platform and services
2. How We Use Your Information
We use your information to:
- Process and complete your transactions
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements (AML/KYC)
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Send important notifications about your account
- Detect and prevent security threats
3. Data Security
We implement industry-standard security measures to protect your personal information:
- 256-bit AES encryption for data at rest and in transit
- Two-factor authentication (2FA) for account access
- Regular security audits and penetration testing
- Secure data centers with 24/7 monitoring
- Employee access controls and training
4. Data Sharing
We may share your information with:
- Banking and payment partners to process transactions
- Regulatory authorities as required by law
- Law enforcement agencies with valid legal requests
- Third-party service providers under strict confidentiality agreements
We do NOT sell your personal information to third parties.
5. Your Rights
You have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing activities
- Data portability - receive your data in a structured format
- Withdraw consent where processing is based on consent
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum of 7 years in accordance with Nigerian financial regulations. You may request account deletion, but certain data may be retained for legal compliance.
7. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
8. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at: privacy@firstflip.ng or support@firstflip.ng or via WhatsApp